Terms of Service
The terms that apply when you work with Careers Expert Group. Effective 20 October 2026.
These terms apply to the services provided by Careers Expert Group Pty Ltd, trading as Careers Expert Group ("we", "us", "our"), to clients in the United Kingdom, and to your use of this website. By booking or paying for a service, you agree to them. Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Our services
We provide executive career services, including executive CVs, LinkedIn profiles, board and non-executive director positioning, public sector applications, interview coaching, outplacement and our programmes: Executive Profile, Executive Brand, Executive Strategy and Executive Transition. What is included in each is described on our website and confirmed with you before you start. Interview coaching is delivered by video.
Your free CV assessment and initial consultation are provided without charge and without obligation.
2. What we cannot promise
We work to improve how you are positioned and how you reach the market, but appointment decisions are made by employers, boards and search firms, not by us. We do not guarantee that you will be shortlisted, interviewed, offered a role, or offered a particular salary. Any market information, opportunities or introductions we share are given in good faith and may change.
We will not approach a search firm, employer, board or recruiter on your behalf, or share your documents with them, without your agreement.
3. Your part
The quality of our work depends on the information you give us. You agree to provide information that is accurate and complete, to attend scheduled sessions or give reasonable notice if you cannot, and to give feedback on drafts in good time. You are responsible for checking that your final documents are accurate before you use them. If you ask us to depart from our professional advice, we will do so, but we cannot be responsible for the outcome.
4. Timeframes
Timeframes we give, such as delivering first drafts within three business days of your consultation, are targets rather than guarantees, and they start once we have the information we need from you. We aim to complete revisions within one business day of your request. If you are working to an application deadline, please engage us at least ten business days beforehand. We are not responsible for missed application deadlines.
5. Fees and payment
Fees are confirmed with you in writing before you start, in pounds sterling, and include VAT where it applies. Payment is due in full when you book, unless you choose a payment plan we offer. For the Executive Transition programme, the first payment is due when you start, followed by monthly payments for the remainder of the six-month programme, charged to your nominated card or account on the due dates.
If a scheduled payment fails, we may pause your programme until it is made. If we make an error in billing you, we will refund the amount in full as soon as we become aware of it.
6. Revisions and changing coach
Your Executive Transition Coach will revise your documents until you are satisfied with them. If you are unhappy with your coach, please tell us and, where we agree it is warranted, we will assign a different coach at no extra cost. Timeframes restart so your new coach can get up to speed.
7. Your right to cancel, and refunds
You have the right to cancel within 14 days of booking, without giving a reason. To cancel, tell us clearly in writing, for example by email to support@careersexpert.com. If you cancel within those 14 days:
- if your coach has not started work, we will refund everything you have paid within 14 days of your cancellation;
- if you asked us to start work within the 14 days, we will refund what you have paid, less an amount in proportion to the work completed up to the time you told us you were cancelling, which we will explain to you;
- if, at your request, we have fully completed the service within the 14 days, the right to cancel no longer applies to that service.
After the 14 days, our services are bespoke: you are paying for an expert's time, not a finished product. If you cancel before first drafts are delivered, we will refund what you have paid, less a reasonable charge for the work completed, which we will explain to you. Once first drafts have been delivered, we will not refund fees for that work unless we have not provided the service as agreed, but we will continue working with you until you are satisfied. For the Executive Transition programme, you can end the programme by telling us in writing at least seven days before your next monthly payment is due. No further payments will be taken, and payments already made for the work and months delivered are not refundable.
We will not refund fees because a deadline was missed, an application was unsuccessful, or you chose not to use the documents or advice we provided. None of this affects your statutory rights under the Consumer Rights Act 2015, including that our services will be provided with reasonable care and skill. If they are not, you can ask us to put things right or, if that is not possible, to reduce the price.
8. Confidentiality
We treat your career plans, documents and the details of your search as confidential, and handle your personal information in line with our Privacy Policy.
9. Ownership of documents
Once you have paid in full, the documents we write for you are yours to use for your own career. Our methods, templates, frameworks and website content remain our property and may not be copied or used commercially without our written permission.
10. Liability
If we do not comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, and our services are provided for your personal career use, not for business purposes. Our total liability to you for any claim is limited to the price you paid for the service concerned. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit or exclude.
11. Complaints
If something is not right, please contact us in writing at support@careersexpert.com. We aim to respond within two business days and to resolve complaints fairly and promptly. If we cannot resolve your complaint, you can also seek independent advice, for example from Citizens Advice, or take it to court.
12. Using this website
The content on this website is general information, not personal career, legal or financial advice. You may use it for your own information only. We may change or remove any part of the website at any time. Links to other websites are provided for convenience, and we are not responsible for their content.
13. Changes and governing law
We may update these terms from time to time; the version on this page when you book applies to your service. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the protection of the consumer law that applies where you live.
14. Contact us
Careers Expert Group, 120 High Road, London N2 9ED
Email: support@careersexpert.com
Phone: 0800 850 850
Last updated: 20 October 2026.