Your privacy

Privacy Policy

How we collect, use, store and protect your personal data. Effective 20 October 2026.

Careers Expert Group Pty Ltd, trading as Careers Expert Group ("we", "us", "our"), is the controller of the personal data described in this policy. It explains how we handle your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and applies to this website and to the services we provide in the United Kingdom.

1. The information we collect

The personal information we collect depends on how you deal with us. It may include:

  • Contact details, such as your name, email address, phone number and location.
  • Career information, such as your CV, LinkedIn profile, employment history, qualifications, achievements, the roles, sectors and locations you are targeting, organisations you would prefer we avoid, and referees you choose to give us.
  • Information you share in consultations, coaching sessions, emails and messages, and the notes we keep of them.
  • Booking and payment details. Card payments are processed by our payment provider; we do not store your full card details.
  • Website information, such as pages visited, device and browser details and how you arrived on our site, collected through cookies and similar technologies.

We do not ask for special category data, such as information about your health, racial or ethnic origin or religious beliefs, or for information about criminal convictions. If a document you send us contains it, we will only use it as needed to provide the service you asked for.

2. How we collect it

We collect most information directly from you: when you complete a form or upload your CV on our website, book a consultation, speak with us by phone or video, or email us. We may also collect information from someone else with your knowledge, for example an employer who arranges outplacement support for you, or from publicly available sources such as your public LinkedIn profile.

You can deal with us without giving your name for general enquiries, but we cannot assess your CV or provide our services without identifying you.

3. How we use it

We use your personal data for the purposes below. Our lawful bases are: performing our contract with you, or taking steps you ask for before entering one; our legitimate interests in running, improving and promoting our business; complying with our legal obligations; and your consent, where we ask for it. We use your personal data to:

  • respond to your enquiry and prepare your free CV assessment;
  • arrange and run your consultation and deliver the programme or service you choose, including your CV, LinkedIn profile, positioning, interview coaching and transition support;
  • research the market for roles and opportunities relevant to you, and prepare approaches for you to review;
  • communicate with you by email, phone or text message about your enquiry or service, including reminders and follow-ups;
  • process payments, keep records and meet our legal, tax and accounting obligations;
  • improve our services and website, and measure how our advertising performs; and
  • send you career insights and offers, where the law allows and you have not opted out.

We will never approach a search firm, employer, board or recruiter on your behalf, or share your CV with them, without your agreement.

4. Use of AI tools

We use software tools, including artificial intelligence services provided by Anthropic, to help us review CVs and prepare first drafts of assessments, documents and research. Our team reviews this work before it is sent to you, and the decisions about your service are made by people. Our AI providers process your information on our behalf under terms that do not permit them to use it to train their models.

5. Who we share it with

We do not sell your personal information. We share it only as needed to provide our services, with:

  • service providers who support our business, including website hosting, online booking, email, text messaging, video meetings, cloud hosting, customer records, payment processing and AI services. They may only use your information to provide their service to us;
  • other offices of Careers Expert Group, where they help deliver your service;
  • search firms, employers, boards or recruiters, only with your agreement;
  • our professional advisers, such as accountants and lawyers; and
  • government agencies or others where the law requires or permits it.

6. International transfers

Some of our service providers process personal data outside the UK, and Careers Expert Group has offices and team members in other countries. Where we transfer your personal data outside the UK, we make sure it is protected by a safeguard recognised under UK GDPR, such as UK adequacy regulations, the International Data Transfer Agreement or the International Data Transfer Addendum.

7. Cookies, analytics and advertising

Our website uses cookies and similar technologies that are needed for it to work. Where we use cookies to understand how the site is used or to measure our advertising, including tools provided by Google and LinkedIn, we ask for your consent first, and you can change your choice at any time. You can also block or delete cookies in your browser settings and manage ad personalisation through your Google and LinkedIn account settings.

8. Marketing

We may send you career insights, updates and offers by email where you have agreed to receive them, or where you have enquired about or used our services and have not opted out. Every marketing email includes a way to unsubscribe, and you can also ask us to stop at any time by contacting us. We will still send messages you need about a service you have booked.

9. Security and retention

We take appropriate technical and organisational measures to protect your personal data from loss, misuse and unauthorised access, use, alteration or disclosure, including access controls and secure, encrypted services. We keep your personal data only for as long as we need it to provide our services and meet our legal, tax and record-keeping obligations, then securely delete or anonymise it. If a personal data breach is likely to put your rights at risk, we will report it to the Information Commissioner's Office within 72 hours and, where the risk is high, tell you directly.

10. Your rights

Under UK GDPR you have the right to access the personal data we hold about you, and to ask us to correct it, delete it, restrict how we use it, object to how we use it (including for direct marketing), or transfer it to you or another organisation. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us using the details below. We will respond within one month, and we will explain if the law lets us keep certain records.

11. Complaints

If you have a concern about how we have handled your personal data, please contact us first so we can try to resolve it. We will acknowledge your complaint promptly and aim to respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it took effect.

13. Contact us

Privacy Officer, Careers Expert Group, 120 High Road, London N2 9ED
Email: support@careersexpert.com
Phone: 0800 850 850

Last updated: 20 October 2026.